Payment

Payment methods

You can pay via PayPal or credit card - fast, convenient and secure. We accept both Visa and MasterCard credit cards. 

When you make a purchase with your credit card, your data (credit card company, owner name, card number, validity, check digit) are transmitted in encrypted form.

With PayPal you can easily pay using your e-mail address and password if you already have a PayPal account. Your PayPal account will be charged directly with the corresponding amount. You will then receive a confirmation of receipt of payment by e-mail. The deposited bank details are not visible to us.

Prices

The prices stated on the product pages (product prices) include the legal value added tax and other price components. In the case of a cross-border delivery, additional taxes and/or charges (e.g. customs duties) may be incurred in individual cases, which you must pay to the relevant tax or customs authority. 

The shipping costs are not yet included in the product price. These are charged additionally and include the legal value added tax. An overview of the shipping costs can be found on this page in the section "Shipping costs". The shipping costs for your order are shown separately during the ordering process and are to be paid by you in addition to the product price. 

Please note that your order will be dispatched only after payment has been received.

Shipping

Shipping areas

Our online shop is aimed not only at potential customers from Germany, Austria and Switzerland, but also at interested parties from all over the world. We deliver to countries and areas within and outside the EU. A detailed list of all countries to which we deliver can be found here.

Minimum order value

We only deliver from a minimum order value of € 29.00.

Shipping costs 

In addition to the product prices stated in our online shop, we charge a flat rate of € 5.90 per order for delivery within Germany. For organisational and logistical reasons, it is unfortunately not possible to collect the goods by yourself.

In addition to the product prices stated in our online shop, we charge the following shipping costs for delivery within the EU, depending on the weight of the shipment:

up to 1 kg: € 9.90 €
up to 2 kg: € 13.90 €
from 2 kg: € 15.90 €

In addition to the stated prices, we charge the following shipping costs, depending on the weight of the shipment, for delivery to the following countries: Australia, Brazil, Lord-Howe Island, New Zealand, New Zealand Outer Territories, Puerto Rico, South Africa, Tasmania, Thailand, United States of America:

up to 2 kg: € 53.20
from 2 kg: € 64.00

In addition to the stated prices, we charge the following shipping costs, depending on the weight of the shipment, for delivery to other countries not mentioned above:

up to 1 kg: € 10.90
up to 2 kg: € 20.90
from 2 kg: € 31.90

You will be informed of the shipping costs relevant to your order in the shopping cart system and on the order page. The shipping costs include the legal value added tax.

Dispatch and delivery times

In general, we hand over your shipment to the shipping provider within 3 working days after receipt of your order - unless otherwise stated on the product page or at the checkout. Please note that Sundays and public holidays may delay shipping. Once your package has been handed over, we have no influence on the delivery time. In Germany DHL will deliver your order. Abroad, this is the respective local shipping service provider. Within Germany the delivery time is usually 5-7 working days. Abroad, the delivery time depends on the respective local shipping service provider.

Please note that due to the Corona pandemic, there may be short-term changes to our delivery areas. The same applies with regard to the abrupt introduction of trade restrictions. For example, it can happen that the delivery of the goods you have ordered to the delivery address you have specified may become (temporarily) impossible for us due to official orders and restrictions. In this case, we reserve the right to cancel the contract for the order in whole or in part. We will inform you of this immediately by e-mail. You will of course receive a full refund of any payments already made for the cancelled order or cancelled part of the order.

Here you can find out about possible corona-related restrictions on the shipment of goods: https://www.deutschepost.de/en/c/coronavirus.html#international

Return



The customer shall bear the full cost of any return shipment. The refund of the value of the goods will be made after internal verification, depending on the chosen payment method. If the order was paid for by credit card, a corresponding credit will be made to the credit card account that was used for the payment. If the payment was processed via PayPal, a credit will be issued to the PayPal account used for the payment.

Further information on the right of withdrawal can be found here.

List of countries

Germany

EU

Austria
Belgium
Bulgaria
Croatia
Cyprus (exept Northern Cyprus)
Czech Republic
Denmark (except Faeroe Islands, Greenland)
Estonia
Finland (except Åland Islands)
France (except overseas territories and departments)
Greece (except Mount Athos)
Hungary
Ireland
Italy (except Livigno und Campione d'Italia)
Latvia
Lithuania
Luxembourg
Malta
Netherlands (except non-European areas)
Poland
Portugal
Romania
Slovakia
Slovenia
Spain (except Canary Islands, Ceuta and Melilla)
Sweden

Other Countries

Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Ascension
Australia
Azerbaijan
Bahrain
Bangladesh
Barbados
Belarus
Benin
Bermuda
Bhutan
Bonaire
Bosnia-Herzegovina
Botswana
Brazil
Burkina Faso
Burundi
Cambodia
Cameroon
Campione d'Italia
Canada
Central African Republic
Ceuta
Chad
China
Christmas Island
Cocos/Kneeling Islands
Colombia
Comoros
Congo (Dem. Republic of the Congo)
Congo (Republic of the Congo)
Cook Islands
Costa Rica
Curaçao
Cyprus (Northern Cyprus)
Djibouti
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Eswatini
Ethiopia
Faeroe Islands
Falkland Islands
Fiji
Gabon
Gambia
Georgia
Ghana
Gibraltar
Greenland
Grenada
Guam
Guatemala
Guinea
Haiti
Heard and McDonald Island
Honduras
Hong Kong
Iceland
India
Indonesia
Iraq
Israel
Ivory Coast
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea (Dem. People’s Republic of Korea, North Korea)
Korea (Republic of Korea, South Korea)
Kosovo
Kuwait
Kyrgyzstan
Lebanon
Lesotho
Liberia
Liechtenstein
Livigno
Lord Howe Island
Macao
Madagascar
Malawi
Malaysia
Maldives
Mali
Marshall Islands
Mauritania
Mayotte
Melilla
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mount Athos
Mozambique
Namibia
Nauru
Nepal
New Zealand
New Zealand Outer Territories
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Macedonia
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Puerto Rico
Qatar
Russia
Rwanda
Saba
Saint Helena
Saint Martin
Samoa
San Marino
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Solomon Islands
Somalia
South Africa
South Georgia (incl. Sandwich Islands)
South Sudan
Spain/El Hierro
Spain/Fuerteventura
Spain/Gran Canaria
Spain/La Gomera
Spain/La Palma
Spain/Lanzarote
Spain/Teneriffa
Sri Lanka
St. Barthélemy
St. Eustatius
St. Lucia
St. Pierre and Miquelon
Sudan
Suriname
Switzerland
Taiwan
Tajikistan
Tanzania
Tasmania
Thailand
Togo
Tokelau
Tonga
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom (except Channel Islands)
United Kingdom/Alderneya
United Kingdom/Guernsey
United Kingdom/Herm
United Kingdom/Jersey
United Kingdom/Jethou
United Kingdom/Sark
United States of America
Uruguay
Uzbekistan
Vanuatu
Vatican City
Vietnam
Virgin Islands, British
Virgin Islands, US
Wallis and Futuna
Western Sahara
Zambia
Zimbabwe